FAQ

If you are intersted in Evidentist and want to implement it yourself, we'll gladly help you. We'll guide you with the initial setup.

The process is as follows:

1. Submit your information through the order form or through the inquiry form.
2. Our great key account manager with experience with dental practices, Martina Bourová, gets in touch with you and discusses the details with you (how your regular daily warehouse operations look etc.).
3. After the details are clarified we'll give you a price quote. You can also calculate one yourself on the pricing page. The first month of Evidentist is free. That allows you to test Evidentist in action without any commitment.
4. If you agree with the price offer, we'll come to your warehouse in person and help you with the initial warehouse setup. We'll upload your products to your account, help you set up correct batches and expirations, set up the application and hand over the PDA reader. And of course we'll give you a proper training.

During your subscription we are fully available to you in case of any questions or problems. We are also often visiting our customers in person, so - if there are no objections from your side - we might arrange a personal meeting here and there to ask you how you are liking Evidentist so far and what you want improved.

The first month (trial) is always free. There is no commitment during the first month. In case you decide not to use Evidentist, you just have to return the PDA reader back to us.

If you decide to use Evidentist after the trial period, you have two options:

1. Monthly subscription - you only pay 1 month ahead, which allows more flexibility for you.
2. Yearly subscription - you pay a year ahead, but the monthly cost is significantly reduced compared with the monthly subscription (we'll give you 2 months for free).

We don't hand out discounts "for free". We believe the price is more than adequately reflects the value that Evidentist brings to your dental business. And you can evaluate that yourself without any commitment for a month during a trial period.

But on the other hand we reward loyalty. If you purchase from us (Henry Schein) regularly, we'll gladly sit down and have a talk about the price possibilities. We're able to arrange discounts for the future subscription periods based on your turnover from the previous period.

Just a computer. We'll supply everything else.

Evidentist consists of web app you can use in any browser on your computer, and a mobile app which you can run on any smartphone with Android (iOS in the making). However, we'll supply you with the PDA reader T-60, which is an Android smartphone itself.

With the T-60 you can do all the warehouse operations (receiving, releasing, stock taking). With the web app you can do the same and many more.

Hypothetically you don't need it. You can use it on your smartphone without having the T-60 (or any other codereader). But we don't recommend that. Without a barcode reader you are unable to effectively do warehouse operations and you will just waste more time.

Also you'll not have the option to receive goods with a single scan.

So yes, it's possible. But we're strongly advising against such approach. Code reading will save you huge amounts of time and we know very well how time is valuable in dental practices :-)

Yes, you can. Even if the smartphone does not have barcode reading. But obviously you'd be unable use the functions connected with barcode reading. We suggest doing this as a last resort (or a backup solution) for urgent warehouse operations only.

We used PDA readers EM-T60.

It's a combination od a 2D code scanner and Android smartphone. The readers are decently powerful, battery lasts charged for a couple of days even during hectic days, and it has crisp and bright display that would give iPhone retina a run for its money. And they are easy to use - just like any other smartphone.

The readers are also sturdy and can whistand drops from regular heights (2 meters), which sometimes happens in the warehouse when you have your hands full of goods.

We're also providing a docking station together with the readers. You can dock your T-60 and charge it directly on the docking station.

Alternatively we can supply different readers (PDAs like Zebra or a finger or handsfree scaners - it's all up for discussion between us). But if you choose to select alternative hardware, you need to keep in mind that we cannot guarantee Evidentist correctly working on the selected hardware.

If the PDA readers breaks, we'll ASAP deliver a new one so that the downtime is as short as possible.

We're storing the readers in Brno and Pragues so the delivery time depends on the distance we need to travel.

Well, even that can happen. In that case we'll proactively inform you about the downtime. But if you find out about the downtime before that, please let us know.

Each issue is tackled ASAP. However, we have a good infrastructure setup in place and downtimes are really rare (so far we have experienced none).